Effective Date: April 8, 2026
At Rira, we are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for details on processing times, delivery estimates, and shipping conditions.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with your order details.
Shipping Locations
We currently ship within Canada only.
At this time, we do not offer international shipping.
Shipping Rates
Free Shipping: Available on orders over $100 CAD
Flat Rate Shipping: Applied to orders under $100 CAD (calculated at checkout)
All shipping fees are clearly displayed at checkout before completing your purchase.
Estimated Delivery Time
After processing, estimated delivery times are:
Ontario: 2–5 business days
Other Canadian provinces: 3–8 business days
Please note that delivery times are estimates and may vary depending on your location and carrier delays.
Order Updates
Once your order has been shipped, you will receive a confirmation email.
At this time, tracking information may not be available for all shipments. If you have any questions about your order status, please contact us and we will be happy to assist you.
Delays and Carrier Issues
While we strive to ensure timely delivery, Rira is not responsible for delays caused by shipping carriers, weather conditions, or other factors beyond our control.
If your order is significantly delayed, please contact us and we will do our best to assist you.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
Rira is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at info@rira.ca.
Lost or Stolen Packages
Rira is not responsible for lost or stolen packages marked as delivered.
If you experience an issue, please contact us and we will try to assist you.
Contact Information
If you have any questions about your shipment, please contact us:
Email: info@rira.ca
Phone: (437) 246-7678
Rira is owned and operated by Supply Toronto Inc., a registered business in Ontario, Canada.