Effective Date: January 9, 2026
Rira.ca is owned and operated by Supply Toronto Inc. We aim to provide quality apparel and a clear, fair return process. Please review this policy carefully before making a purchase.
1. Return Window
Eligible items may be returned within 30 days of delivery. After this period, all sales are final.
2. Eligibility for Returns
To qualify for a return, all of the following conditions must be met:
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- The item is unworn, unwashed, unused, and in original condition
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- All original tags, labels, and packaging are attached
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- The item has not been worn beyond normal fitting
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- Proof of purchase (order number or receipt) is provided
Returns are accepted if:
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- You received an incorrect item, size, or color
- The item is defective or damaged due to a manufacturing issue
- The item does not fit or meet your expectations
We reserve the right to refuse any return that does not meet these conditions.
3. Non-Returnable & Final Sale Items
The following items are final sale and not eligible for return, refund, or exchange:
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- Sale, clearance, or promotional items
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- Discounted purchases
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- Gift cards
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- Items damaged due to misuse, improper care, or normal wear and tear
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- Items returned without prior authorization
4. How to Request a Return
To initiate a return request, please contact us within the return window:
Email: info@rira.ca
Please include:
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- Your order number
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- A brief explanation of the issue
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- Clear photos (required for defective or incorrect items)
Do not send items back without receiving authorization. Unauthorized returns will not be accepted.
5. Return Shipping
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- Customers are responsible for return shipping costs unless the return is due to our error
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- Original shipping fees are non-refundable
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- We recommend using a tracked shipping service, as we are not responsible for lost or damaged return shipments
6. Refunds
Once an approved return is received and inspected:
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- Refunds will be issued to the original payment method
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- Processing time is typically 7–14 business days
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- Refunds may be partially issued or denied if conditions are not met
7. Exchanges & Store Credit
Due to limited inventory, exchanges are not guaranteed. When approved, we may:
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- Send a replacement item, or
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- Issue store credit
8. Order Cancellations
Orders cannot be cancelled or modified once they have been processed or shipped.
9. Limitations of Liability
Supply Toronto Inc. is not responsible for:
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- Fit, sizing, or personal preferences
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- Minor color variations due to screen settings
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- Shipping delays caused by carriers or external factors
10. Policy Updates
We reserve the right to update or modify this policy at any time. The version published on Rira.ca at the time of purchase will apply.
11. Contact Information
Rira.ca
Owned and operated by Supply Toronto Inc.
Email: info@rira.ca